What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal and if you decide to use it, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account.
How do I cancel / alter my order?
There is only a short amount of time between when you place your order and when we start processing it.
If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed.
If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Orders that require shipping within the EU will be delivered within three to ten days, depending on your preferred shipping method.
Shipping to countries outside of the EU may take up to 14 days.
Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
How do I return an item?
Please contact our customer service team via firstname.lastname@example.org.
Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email.
You need to print this off and attach it to the packaging of the product when returning it to us.
You will need to arrange and pay for suitable packaging when returning an item.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number.
Our gift vouchers are ideal if you’re not sure what to get that special person in your life.
Simply buy a gift voucher instead here: GIFT CARDS